At Decors Agency, we’re committed to supporting our wholesale partners with a seamless and transparent buying experience—from order placement to delivery. The policy below outlines how we manage processing, shipping, and returns for wholesale orders.
📦 Shipping Information
Global Fulfillment
We proudly ship to wholesale buyers across the world—including the USA, UK, EU, Australia, Canada, and the Middle East. Our global logistics partners ensure safe and timely deliveries.
Order Processing Times
- Standard wholesale orders: Processed within 3–7 business days
- Custom/bulk production: May require additional time; timelines provided upon confirmation
Transit Times
- Domestic (India): 5–7 business days
- International: 7–21 business days depending on region and customs
Shipping Partners
We work with trusted carriers such as DHL, FedEx, UPS, and India Post to ensure secure delivery.
Tracking
A tracking number is provided once the order is dispatched so you can monitor your shipment in real time.
💼 Customs & Import Duties
International orders may be subject to customs duties and taxes depending on the destination country. These charges are the buyer’s responsibility and are not included in our product or shipping prices. For accurate information, please check with your local customs office.
🔁 Returns & Exchanges
We take pride in our quality and packaging. However, if you experience an issue with your order, please review the following return conditions:
Eligible Returns
- Must be requested within 7 days of delivery
- Only applicable to items that are:
- Damaged in transit
- Defective or faulty
- Incorrect or not as described
Non-Returnable Items
- Custom-designed or personalized goods
- Final-sale or discounted products
- Items damaged due to misuse or improper storage
Return Procedure
To initiate a return, email us at support@decors.agency with your order number, photos of the product, and a brief description of the issue. We will provide return instructions based on your location.
Refunds & Replacements
Approved returns will be refunded to your original payment method or replaced as per agreement. Refunds typically process within 5–10 business days after inspection.
Return Shipping Costs
If the issue is due to a defect or our error, we will cover return shipping. Otherwise, return shipping costs are the buyer’s responsibility.
🤝 Wholesale Partner Support
Our dedicated B2B team is here to help with:
- Order tracking
- Volume pricing & restocking
- Custom/bulk production timelines
- Product information or care guides
📧 Contact: support@decors.agency