Wholesale FAQ – Decors Agency
Welcome to Decors Agency. Below you’ll find answers to our most frequently asked questions regarding wholesale orders, product customization, shipping, and more. If you need additional support, our team is happy to assist.
1. What kind of products does Decors Agency offer?
We specialize in handcrafted home décor, garden accessories, furniture, and lifestyle accents. Our products combine artisanal craftsmanship with modern aesthetics—ideal for both residential and commercial environments.
2. Do you offer international shipping?
Yes, we ship worldwide. Our logistics network ensures timely and secure delivery to the USA, UK, Europe, Australia, the Middle East, and beyond.
3. What is the delivery timeline for wholesale orders?
- Domestic (India): 5–7 business days
- International: 7–21 business days, depending on your location and customs
- Bulk/Custom Orders: Lead times vary based on production volume; timelines will be confirmed during quotation
4. Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor delivery status in real time.
5. What should I do if I receive a damaged or incorrect item?
Please notify us within 48 hours of delivery at support@decors.agency, including your order number and photos of the issue. We’ll arrange a prompt replacement or refund.
6. Do you accept returns or exchanges?
Yes, we accept returns within 7 days of delivery for eligible products. Items must be unused, in original packaging, and non-customized. Please refer to our full Return Policy for details.
7. Are your products customizable?
Absolutely. We offer customization options for size, finish, material, branding, and engraving. Contact us with your specifications, and our design team will guide you through the process.
8. Do you offer wholesale pricing or corporate gifting options?
Yes. We are a direct manufacturer and welcome B2B, bulk, retail, and corporate gift inquiries. Contact us for:
- MOQ (Minimum Order Quantities)
- Volume pricing
- Lead times
- Branding and packaging options
9. What materials do you use?
We use premium materials such as acacia wood, mango wood, resin, horn, mother of pearl, metal, and natural finishes—all selected for durability and visual appeal.
10. How can I get in touch with Decors Agency?
📧 Email: support@decors.agency
🕙 Hours: Monday–Saturday, 10:00 AM – 6:00 PM UST